Learn how to create and manage custom channels
Custom channels allow you to create channels outside of Swept’s location and client channels. Custom channels lets you control who is in a channel for communication purposes.
Who has access to Custom Channels?
Managers and supervisors have the ability to create custom channels using both the web app and the mobile app. Cleaners, on the other hand, can view and participate in the custom channels to which they have been assigned.
Creating a Custom Channel
Custom channels can be created through the web app and mobile app.
Web App Instructions:
- Sign in to the Swept web app.
- Go to the Swept Inbox by selecting the messaging icon in the top right.
- Beside your name click the + and select New Channel.
- Add a Channel Name (mandatory) and Channel Description.
- You cannot have two channels with the same name. Please note this is case-sensitive.
- Only a-z, A-Z, 0-9, -, _ are allowed. You cannot create a channel with a space in it.
- Under Add Members, select the users you would like to add to the channel by checking the circle to the right. They will appear in the horizontal member bar.
- You are automatically added to the channel as the channel creator.
- Only managers, supervisors and cleaners can be added to the channel.
- Use the search bar at the top to find specific users quickly.
- Click Create Channel to create your new custom channel.
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Mobile App Instructions:
- Sign in to Swept+.
- Select Inbox from the bottom navigation menu.
- Click on the + in the top right.
- Select New Channel.
- Add a Channel Name (mandatory) and Channel Description.
- You cannot have two channels with the same name. Please note this is case sensitive.
- Only a-z, A-Z, 0-9, -, _ are allowed. You cannot create a channel with a space in it.
- Select the users you would like to add to the channel by clicking on them in the list below. They will appear in the horizontal member bar.
- You are automatically added to the channel as the channel creator.
- Only managers, supervisors and cleaners can be added to the channel.
- Use the search bar at the top to find specific users quickly.
- Click Save to create your new custom channel.
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Editing a Custom Channel
Custom channels can be edited through the web app and Swept+. Once within your custom channel click on the three dots in the top right and select Edit Channel.
If you have any questions, contact our technical support team in our chat or email us at support@sweptworks.com.
FAQ
Can I add a client to a custom channel?
No, clients cannot be added to custom channels. Clients can only be communicated with through client channels.
Why am I getting the error “Channel Name is blank or contains invalid characters (only a-z, A-Z, 0-9, -, _ are allowed)”?
Custom channels can only be created with a-z, A-Z, 0-9, - and _ characters. No spaces can be added to the channel name.
I have enhanced messaging and I see the direct messages and custom channels options in the web app. Why do I not see them in Swept+?
Enhanced messaging was added as a Swept+ update. Please ensure you’re on the latest version of the app.