Custom Channels

Learn how to create and manage custom channel

Custom channels allow you to create channels outside of Swept’s location and client channels. An example we see is a Managers only channel. This is an easy was for your leadership team to stay in contact or send information to the corporate office.

Creating a Custom Channel

Custom channels can be created through the web app and mobile app.

Web App Instructions:

• Sign in to the Swept web app.
• Go to the Swept Inbox by selecting the messaging icon in the top right.
• Beside your name click the + and select New Channel.
• Add a Channel Name (mandatory) and Channel Description.
  • You cannot have two channels with the same name. Please note this is case-sensitive.
  • Only a-z, A-Z, 0-9, -, _ are allowed. You cannot create a channel with a space in it.
• Under Add Members, select the users you would like to add to the channel by checking the circle to the right. They will appear in the horizontal member bar.
  • You are automatically added to the channel as the channel creator.
  • Only managers, supervisors and cleaners can be added to the channel.
  • Use the search bar at the top to find specific users quickly.
• Click Create Channel to create your new custom channel.

Mobile App Instructions:

• Sign in to Swept+.
• Select Inbox from the bottom navigation menu.
• Click on the + in the top right.
• Select New Channel.
• Add a Channel Name (mandatory) and Channel Description.
  • You cannot have two channels with the same name. Please note this is case sensitive.
  • Only a-z, A-Z, 0-9, -, _ are allowed. You cannot create a channel with a space in it.
• Select the users you would like to add to the channel by clicking on them in the list below. They will appear in the horizontal member bar.
  • You are automatically added to the channel as the channel creator.
  • Only managers, supervisors and cleaners can be added to the channel.
  • Use the search bar at the top to find specific users quickly.
• Click Save to create your new custom channel.

Editing a Custom Channel

Select your custom channel click on the three dots in the top right and select Edit Channel. There you can remove people from the channel. 

NOTE: Custom channels are permanent and cannot be removed once created.

If you have any questions, contact our technical support team in our chat or email us at support@sweptworks.com.