Late Arrivals and No Show Alerts

Overview

Swept can monitor both "Late Arrivals" and "No Shows" to shifts via the alerts.

1. Late Shift / Late Arrival alerts
   • This alert notifies Supervisors and Managers of a cleaner clocking in late for a shift.
   • Users can adjust the alert timing to allow for flexibility
   • Users will also be able to fully turn this alert on or off.
     
2. No Show alerts (New as of May 2026)
   
   • This feature notifies the right users (admins, managers, and supervisors) when a cleaner has not clocked in for a scheduled shift within the configured time window.
   • No Show alerts will be default ON for users, but users can turn them off if they do not want to receive them.

Enabling Alerts on a User Level

Admins and Managers can edit or disable their own alerts. Both the Late Arrivals and No Show alerts are enabled by default. 

Note: In some Loyalty plan accounts, selected Supervisors may also be able to view and manage these settings depending on their user access.

To edit your alerts on the web app:

1. Click on your initials in the top right corner.

2. Select "My Profile".

3. Under the "Notification Settings" section, you can edit or disable alerts.

To edit your alerts on the mobile app:

Admins, Managers, and Supervisors will be able to manage their alert settings from the Swept mobile app.

1. Tap More.
2. Tap Notifications.
3. Turn Late Arrival Alerts or No Show Alerts on or off.
4. Adjust the timing for Late Arrival Alerts, if needed.

Enabling Alerts by Location

Alerts can also be enabled or disable for a user via the Team section for specific locations. This feature enables/disables alerts for Administrators, Managers, or Supervisors.

1. Select the "Team" section on the left.

2. Find the user you wish to edit.

3. At the bottom of the user, each location that the user is assigned has an "Enable Alerts" slider.