Communication with Messaging
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      1. Swept Support Center
      2. Swept+ Mobile App
      3. Communication with Messaging

      Location Messaging

      Learn how to use the location messaging feature in the mobile app to communicate with team members

      Who can communicate using the location inbox? 

      Cleaners, managers and supervisors are able to communicate using the location inbox in Swept+ as long as they are approved for the location. Clients cannot see location messages.

      Managers and supervisors are also able to communicate using the location inbox from the desktop app as long as they have the proper permissions. 

      NOTE: If the location is part of a one-time service the location inbox is not available. Learn more about One Time Services here.

      Where can I find the location inbox in Swept+?

      You can view location messages by going to Inbox in the bottom navigation menu. Select Locations from the tabs on the Inbox page. From here you can select a location to begin messaging other users (not clients) approved for that location.

      ManagerInboxList (1)

      Send Direct Message in Mobile App

      • Login into the Swept+ mobile app.
      • Select Inbox from the bottom navigation menu.
      • Click on the + in the top right.
      • Select Direct Message.
      • Click on the user you would like to communicate one-on-one with. They will appear in the Direct Messages tab. 
      • Use the search bar at the top to find specific users quickly.

      Download Images

      Within Swept+ you are able to download the images to your phone.

      iOS/Android

      • Click on the image you would like to download.

      • Click on the download icon in the top right corner.

      • Your phone will show Image Saved at the bottom.

      Translation

      Translation within Swept+ is based on your device’s language. For example, if your device is set to use French you will see your messages in French and can communicate in French. Users who have their devices set to another language will see your message in their language.

      If you would like to see the message in the original language it was sent in, click the translate symbol next to the message.

      Delete a Message

      Only managers are able to delete messages within an inbox. Just tap and hold on any message bubble and select Delete Message.

      Copy a Message

      Users can copy messages to paste them elsewhere. Just tap and hold on to any message bubble and select Copy Message.

      Mute/ Unmute a Channel

      Users are able to mute a channel that they do not want to see notifications for. When a channel is muted for a user they will not get any push notifications, they will not see their badge count increase and the channel will remain shown as read in the web app and Swept+ after version 5.1.5.
      This is a user-specific action so only the user can mute and unmute a channel. To mute a channel click on the three dots in the top right of the channel. Select mute notifications or unmute notifications.
      The notify checkbox in a user profile does not include muting a channel. Only users can mute specific channels for themselves.