An email or phone number can only be used once in the Swept so if the team member was a previous employee of a Swept customer, we'll need to help you troubleshoot.
Why is this a problem?
An email or phone number may only be used once in Swept so a person's schedule, time entry and communications are archived for their previous employer. For privacy and security reasons, Swept cannot remove users from other company's team listing without authorization.
How can a new team member who previously used Swept solve this problem?
1. Contact their previous employer
If the employee’s account is still tied to a previous employer, here’s what you can do:
-
Person Contacts Previous Employer: The new team member can contact their previous employer to request deletion of their old Swept user now that they are no longer an employee there.
You can provide the user’s name, email, and phone number to our support team via chat or support@sweptworks.com. With this information, we can contact the previous company on the user’s behalf to request account removal.
2. Create a new email address to use with the new employer
- Temporary Solution: The user can create a new email address to receive the invite and start using Swept right away. If they would like, once their previous employer deletes them, you may update their profile with the preferred email or phone number.
3. If they have not registered their phone number, set their username as the phone number instead of the email.
- Solution: Invite the user via text message and they will be able to set up their password in an alternative workflow.
Delete or Deactivate a User
As an administrator, you can deactivate or delete a user directly from your Swept admin panel. This will free up their email and phone number for reuse if they leave your team.
If you have any questions, contact our technical support team in our chat or email us at support@sweptworks.com