---
title: Setup IVR for Clock In/ Out
description: Swept's IVR dial-in allows Cleaners and Supervisors to clock In/Out using a landline at locations.
---
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# Setup IVR for Clock In/ Out
## Swept's IVR dial-in allows Cleaners and Supervisors to clock In/Out using a landline at locations.
Swept's **Interactive Voice Response (IVR)** allows team members to Clock In/Out or report problems using a **landline phone at each Location**.
**This feature is ONLY available to our Scale and Loyalty customers.**
### Who can use this feature?
Cleaners and Supervisors can Clock In/Out using the IVR call-in feature. They will need their IVR PIN and your company's assigned IVR number.
### **How do I find the IVR number assigned to your account?**
1. **I**n the Swept Web app, click **Settings** at the bottom of the Navigation on the left.
2. Look for **Assigned IVR**.
👉 If you have issues finding your IVR, contact [support@sweptworks.com](mailto:support@sweptworks.com) for help.
### **Setup unique phone numbers on each Location**
#### **Step #1 - Setting up Location Verification**
Swept uses the caller ID of the phone number they call in from to verify the cleaner is onsite. For each Location in Swept, Managers can set one or more "**Approved Call-In numbers**".
1. Navigate to **Locations** from the main menu bar on the left-hand side.
2. Choose the location you want to set up and select **Details.**
3. Under **Approved Call-in Number** add the number that the Cleaners will be calling from to Clock In/Out while on site. **Press Enter** to add the phone number. Multiple phone numbers can be added for one Location if the building you are cleaning owns multiple landlines. Approved call-in numbers are unique to a location, the same number cannot be used for more than 1 Location.
4. Click **Save**.
**Use** **+1** XXX-XXX-XXXX when entering your approved call-in numbers.
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#### **Step #2 - Inform your Cleaners**
- Add a Cleaner profile account in Swept, and learn [how to add team members.](https://knowledge.sweptworks.com/knowledge/how-to-add-a-team-member?hsLang=en)
- The landline phone (the approved call-in number) they need to use to Call In the IVR number from the Location they clean.
- The IVR number is assigned to your Swept account and accessible from the **Settings** of the Web app.
- The IVR PIN is assigned to the user's profile.
This PIN is unique to each Cleaner and is **used to verify their identity** when using the IVR to Clock In/Out at a location. To ensure Managers don't have to remember what PINs have been assigned, Swept manages these for you. Each Cleaner is automatically assigned a PIN that can be re-generated at any time by clicking the "**Generate**" button. Once saved, the number is ready for use.
**NOTE**: Swept's "IVR" call-in works best by using a landline phone from the location where the Cleaner is scheduled for cleaning. Add a landline phone number for the approved call-in number in the Location details of your Swept account. When cleaners Clock In/Out via "IVR", a "Telephone Clock In/Out" status will appear on the Payroll Report.
Using a Landline phone ensures that the Cleaner is onsite, if using a cell phone the GPS is not guaranteed.
#### Step #3: Verify a phone number
1. Go to the physical location or ask a supervisor on-site to call you and complete the following
2. Find the physical landline phone at the location your client has authorized your team to use to Clock In/Out
3. Dial your cell phone number from that specific landline
4. View the displayed number on your cell phone to confirm the landline ID number
*Note: If no number is displayed or 'Private Number' is shown then **Caller ID is blocked**. Typically this happens for security measures. If this happens you can **request Swept's Customer Success team to provide you a Local IVR Number** instead of a toll-free IVR number.*
If the number displayed is not already on the list of "Approved Call-in Numbers" for that location, the error "Invalid Location" will be returned to your staff upon attempting to Clock In/Out.
### Types of phones or phone numbers NOT compatible with the IVR Call-In feature
If you or your team are experiencing an issue while using Swept's IVR (Landline Clock In/Out) the phone being used may cause issues. The following types of phone numbers are not supported by IVR Clock In/Out using a landline.
- Switchboard phone numbers
- Rotating phone numbers
- Phone numbers with extensions
- Toll-free phone numbers
- Phone numbers with no Caller ID
### IVR: Invalid Location Error
"*Invalid Location*" is caused by a staff member calling in from a number that has not been added to the location under "*Approved Call-in Numbers*". This can be caused by:
- A different (unapproved) phone is being used at the building (note: a phone down the hall/on a different floor could easily have a different phone number)
- The building phone number has not yet been confirmed and added to the Approved Call-In section in the Location details.
- Caller ID is blocked
If you have any questions, contact our technical support team in our chat or email us at support@sweptworks.com.
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