---
title: How Clients Use Swept—Client Portal
description: Learn how to use the client portal in Swept as a client.
---
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# How Clients Use Swept—Client Portal
## Learn how to use the client portal in Swept as a client.
This functionality is **ONLY** available in the Scale and Loyalty plans. To upgrade your plan, [click here](https://sweptworks.com/compare-plans?hsLang=en).
The Swept Client Portal is a web app accessible in your browser and mobile app, enabling seamless communication with your cleaning company for improved visibility and engagement.
1. **Communication:** You can easily communicate with the required staff members and your cleaning company regarding any questions, concerns, or requests you may have.
2. **Inspection Reporting:** You can easily access, assess, and evaluate the inspection reports provided by your cleaning company.
### Access Client Portal
As a client, you can access the client portal at [https://client.sweptworks.com/login.](https://client.sweptworks.com/login)
**NOTE: We'd recommend bookmarking the portal link for convenience.**
#### Instructions
- To log in, [visit here](https://client.sweptworks.com/login) and enter the username and password you have created.
NOTE: If you have not yet set up your profile, please refer to this article for guidance on**[how to create your password.](https://knowledge.sweptworks.com/knowledge/client-password-and-login?hsLang=en)**
- In the left-hand menu, you can view available features for clients.
- **Messages:** Clients, managers, and supervisors assigned to the same location are able to communicate through the client message board.
- **Inspections:** You can easily search for and access inspection reports that have been conducted at your locations. Additionally, if your team members have been designated as clients by your cleaning company, they will also have access to view these inspection reports in their profiles.
- Along the top, you will see your cleaning company name, and to the right, you can view:
- **Messages:** Clients, managers, and supervisors associated with the same location can easily communicate with one another using the client messaging feature.
/2024%20Video%20Assets/2024-%20Product%20Images%20and%20Videos/Screenshot%202025-07-17%20at%2011.21.43%20PM.png?width=606&height=296&name=Screenshot%202025-07-17%20at%2011.21.43%20PM.png)
**Inspections Report**
- - You will see your inspections listed in a table. Use the search bar at the top to narrow down your search.
- The following information is displayed for each inspection: Inspection Name, Location Name, Date, Completed By, and Inspection Markers: Exceeds standard, meets standard, below standard, not inspected.
- - Click on an inspection to view it.
/2024%20Video%20Assets/2024-%20Product%20Images%20and%20Videos/Screenshot%202025-07-17%20at%2011.22.22%20PM.png?width=688&height=336&name=Screenshot%202025-07-17%20at%2011.22.22%20PM.png)
### Client Messaging
#### Instructions
- Click on **Messages** in the left-hand menu to be taken to the client chat. In the chat, you can send a message, send files (this includes images and files like Word documents, PDFs, spreadsheets, audio files, and short videos), and use emojis.
**⚠️ Send a File**
Have a file or an image to send along? Swept allows you to send up to 10 common files in one message. This includes images, Word documents, PDFs, spreadsheets, audio files, and short videos. You can add files in two different ways:
- Click on the attached photo paperclip icon. Browse your computer for the files. You can select one or select multiple. Click open.
- Drag and drop your files into the message field.
Once your files are added, click the send arrow to send them to all users within the channel.
#### **Translation**
If your device or browser is set up in a different language than a sent message, it will automatically translate. You can see the message in the original language by hovering your mouse over the message and clicking the translated symbol.
#### **Mute/Unmute a Channel**
This is a user-specific action, so only the user can mute and unmute a channel. To mute a channel, click on the three dots in the top right of the channel. Select mute notifications or unmute notifications.
If you have any questions, contact our technical support team via our chat or email us at support@sweptworks.com.
- [What's New in Swept?](https://knowledge.sweptworks.com/knowledge/whats-new-in-swept?hsLang=en)
- [Getting Started](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#main-content)
- [Swept Overview](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#swept-overview)
- [Settings & Configuration](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#settings-configuration)
- [Locations](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#locations)
- [Teams](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#teams)
- [Understanding Reports](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#understanding-reports)
- [Alerts](https://knowledge.sweptworks.com/knowledge/getting-started?hsLang=en#alerts)
- [Scheduling](https://knowledge.sweptworks.com/knowledge/scheduling?hsLang=en#main-content)
- [Scheduling Overview](https://knowledge.sweptworks.com/knowledge/scheduling?hsLang=en#scheduling-overview)
- [Setup and Manage Checklists](https://knowledge.sweptworks.com/knowledge/scheduling?hsLang=en#setup-and-manage-checklists)
- [Time Tracking](https://knowledge.sweptworks.com/knowledge/time-tracking?hsLang=en)
- [Inspections](https://knowledge.sweptworks.com/knowledge/inspections?hsLang=en)
- [Supplies](https://knowledge.sweptworks.com/knowledge/supplies?hsLang=en)
- [Clients](https://knowledge.sweptworks.com/knowledge/clients?hsLang=en#main-content)
- [Setup Clients in Swept](https://knowledge.sweptworks.com/knowledge/clients?hsLang=en#setup-clients-in-swept)
- [Client's View](https://knowledge.sweptworks.com/knowledge/clients?hsLang=en#clients-view)
- [Swept Mobile App](https://knowledge.sweptworks.com/knowledge/swept-mobile-app?hsLang=en#main-content)
- [Mobile Overview](https://knowledge.sweptworks.com/knowledge/swept-mobile-app?hsLang=en#mobile-overview)
- [Communication with Messaging](https://knowledge.sweptworks.com/knowledge/swept-mobile-app?hsLang=en#communication-with-messaging)
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