User Roles Definitions

Understand how different sets of permissions and access work with our user roles.

In Swept, we have various roles for team members, each designed to facilitate specific responsibilities and streamline operations within the organization. This structured approach not only enhances accountability but also fosters collaboration among team members, allowing for a more organized and productive work environment.

What can Admins do?

The Administrator role is assigned to the person who purchased Swept for their team. The "owner" of the account is considered to be a primary admin. 

• Configure account settings: cleaner support phone #, client support phone #, cleaner support email, TimeZone, country, Language and pay period.
• An admin can create and invite users, assign approved locations for managers, supervisors and cleaners.
• They also have access to billing or account changes such as adding more locations to service.

What does a Manager do?

A Manager, created by Administrators, has varying levels of permissions based on the organization's structure. They can access the web portal for reports, scheduling or inspections. They can also manage their team from our mobile app, including clocking in to a location to confirm they were onsite. Hours are not logged for them like a scheduled shift. 

What is the Supervisor's role?

A Supervisor is a mobile-only access user who oversees the day-to-day operations and cleaning shifts at assigned locations. They can manage the schedule or reassign cleaners. A Supervisor can clock in for a shift to log hours worked, as they are generally paid hourly. 

How are Cleaners supported?

Cleaners have a schedule granted to them for clocking in/out, reporting issues, communicating with team/managers, requesting supplies, and accessing cleaning instructions on our mobile apps. If you'd like to see the Cleaner's mobile experience, you can click here.

Feature Access List by Role

If you have any questions, contact our technical support team via chat or email us at support@sweptworks.com.