Manage Inbox and Direct Messaging

• Location Channels - A location channel is added as soon as a location is created. Location Channels are for communicating with managers, supervisors and cleaners assigned to the same location. All users approved to that location will appear in the channel and will receive the message. . 

• Client Channels - Client Channels are for communicating with a client in which managers and supervisors are approved to their location. A client channel is created as soon as a client is added to Swept. If the client is not assigned to a location, only adminsitrators can message them. If the client is assigned to a location, all managers and supervisors approved to the location can message that client. 

• Custom Channels - In channels appears your custom channels managers and supervisors can create with other managers, supervisors and cleaners.

• Direct Messaging - Communicate one-on-one through direct messaging. Access your direct messages with other managers, supervisors and cleaners.

Who has permission?

Managers and supervisors have access to the Swept inbox through the web app. All users have access to the inbox within the Swept+ mobile app. Channel access depends on the type of channel:

• Location Channels - Only users approved to the location will have access to a location’s channel.

• Client Channels - Only managers and supervisors approved to the same location as a client will have access to the client’s channel. If the client is not approved to a location then only the administrator and client will have access to the client’s channel.

• Custom Channels - Managers and supervisors can create custom channels in the web app and the Swept+ mobile app. Cleaners can view and communicate in custom channels they have been put in.

• Direct Messages - Managers and supervisors can create direct messages in both the web app and Swept+. Cleaners can view and respond to direct messages once it has been received.